House Clearance Richmond Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Richmond provides house clearance and waste collection services to domestic and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions, which form the entire agreement between you and House Clearance Richmond for the services provided.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means House Clearance Richmond, the provider of clearance and waste collection services.

1.2 "Customer" or "you" means the individual or organisation ordering the services from the Company.

1.3 "Services" means any house clearance, rubbish removal, waste collection, loading, transportation, or related services supplied by the Company.

1.4 "Premises" means the property or site at which the Services are to be carried out.

1.5 "Waste" or "Items" means any goods, materials, furnishings, appliances, or other objects to be removed as part of the Services.

1.6 "Contract" means the agreement between the Company and the Customer formed when a booking is accepted.

2. Scope of Services

2.1 The Company provides house clearance and associated waste collection services, including the removal, loading, and transportation of household and commercial items from the Premises to a licensed waste facility or appropriate destination.

2.2 The exact scope of the Services, including the estimated volume of waste, labour requirements, and any specific instructions, will be confirmed at the time of booking or, where necessary, after an on-site assessment.

2.3 The Company reserves the right to decline to collect any Items that are hazardous, prohibited by law, excessively heavy, unsafe to move, or not as described at the time of booking.

3. Booking Process

3.1 Bookings may be made by telephone, email, or through any other booking method made available by the Company.

3.2 When making a booking, you will be required to provide accurate information, including but not limited to: your name and contact details, the Premises address, access details, a description of the Items and their approximate volume, and any relevant timing requirements.

3.3 Any quotation given before an on-site assessment is an estimate only and is based on the information you supply. The final price may vary if the actual volume or type of waste differs from that described, or if additional labour, time, or resources are required.

3.4 A Contract is formed when the Company confirms acceptance of your booking, either verbally or in writing, and provides a scheduled date and time window for the Services.

3.5 The Company will make reasonable efforts to arrive within the agreed time window. However, all attendance times are estimates and may be affected by factors beyond the Company’s control, such as traffic or operational delays. The Company will endeavour to inform you of any significant delay.

4. Access and Customer Obligations

4.1 You must ensure that the Company has safe, reasonable, and unobstructed access to the Premises and the Items to be removed at the agreed time.

4.2 You are responsible for securing any required permissions, permits, or consents for the Services to be carried out at the Premises. This includes, but is not limited to, access permissions from landlords, managing agents, or local authorities where relevant.

4.3 You must clearly identify which Items are to be removed and which are to remain. The Company will not be liable for removing Items that were not properly identified or for leaving Items that were not made available for removal.

4.4 You must ensure that all Items are free from contamination and are safe to handle. The Company may refuse to handle any Items that present a health or safety risk.

4.5 If the Company is unable to access the Premises or the Items at the agreed time due to your act or omission, the Company may charge a wasted journey or cancellation fee as outlined in these Terms and Conditions.

5. Pricing and Quotations

5.1 Prices for Services are generally based on the volume and type of waste collected, the weight where relevant, and the level of labour and time required.

5.2 Where possible, the Company will provide an estimated price at the time of booking based on the information you provide. This estimate is not binding if the actual circumstances differ from those described by you.

5.3 The Company may confirm or revise the quotation upon arrival at the Premises after inspecting the Items. If the revised quotation is not acceptable to you, the Company reserves the right to charge a call-out or attendance fee to cover costs incurred.

5.4 All prices are stated in pounds sterling and, unless otherwise specified, are inclusive of standard disposal fees and labour. Any additional charges, such as for difficult access, specialist waste, or extra labour, will be explained to you where reasonably possible.

6. Payments

6.1 Payment is due on completion of the Services on the day of the clearance, unless otherwise agreed in writing in advance.

6.2 The Company accepts payment by cash, debit card, credit card, or other methods advised to you at the time of booking. For commercial Customers, payment terms may be agreed separately in writing.

6.3 The Company reserves the right to request a deposit or full prepayment before attending the Premises, particularly for larger clearances or for new commercial Customers.

6.4 If payment is not made when due, the Company may charge interest on the overdue amount at the statutory rate, as well as any reasonable costs incurred in recovering the debt.

6.5 Title to any Items removed passes to the Company upon collection, subject to payment in full by the Customer. If payment is not made, the Company reserves the right to retain, resell, or otherwise deal with the Items to recover unpaid sums, where legally permissible.

7. Cancellations and Amendments

7.1 You may cancel or amend your booking by giving the Company as much notice as reasonably possible.

7.2 If you cancel or significantly change your booking less than 24 hours before the scheduled arrival time, the Company may charge a cancellation fee to cover logistical and staffing costs.

7.3 If you are not present at the Premises at the agreed time and have not arranged for access, this may be treated as a late cancellation and a wasted journey charge may be applied.

7.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to adverse weather, vehicle breakdown, staff illness, or legal or regulatory restrictions. In such cases, the Company will endeavour to provide as much notice as practicable and to offer an alternative appointment.

8. Waste Handling and Legal Compliance

8.1 The Company operates in accordance with applicable UK waste management legislation and regulations. This includes the proper transport and disposal of controlled waste at licensed facilities and compliance with duty of care obligations.

8.2 By entering into a Contract with the Company, you confirm that you are the owner of the Items or have the authority of the owner to request their removal and disposal.

8.3 The Company will determine how and where to dispose of or otherwise handle the Items removed, which may include disposal, reuse, donation, or recycling, subject to regulatory requirements and the condition of the Items.

8.4 The Company does not collect or transport certain types of hazardous waste, including but not limited to asbestos, clinical waste, chemicals, or pressurised containers, unless expressly agreed in writing and subject to appropriate additional arrangements and charges.

8.5 The Company will use reasonable care to comply with all relevant environmental and waste transport regulations. The Customer acknowledges that once Items have been collected in accordance with these Terms and Conditions, the Company assumes responsibility for their onward handling under applicable law.

9. Customer Warranties and Indemnity

9.1 You warrant that:

(a) you have full authority to authorise the removal of the Items; and

(b) the Items do not include any materials that are illegal to possess, store, or dispose of; and

(c) any information you provide to the Company in relation to the Services is true, complete, and not misleading.

9.2 You agree to indemnify the Company against any loss, liability, cost, or expense arising from a breach of the warranties in clause 9.1 or from any claim by a third party in relation to the Items or access to the Premises.

10. Limitations of Liability

10.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.

10.2 Subject to clause 10.1, the Company shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.

10.3 The Company’s total liability to the Customer in respect of any claim arising out of or in connection with the Contract, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Customer for the specific Services giving rise to the claim.

10.4 While the Company will take reasonable care when providing the Services, the Customer is responsible for protecting floors, walls, fixtures, and fittings. The Company shall not be liable for minor cosmetic damage or wear and tear that may reasonably occur when removing Items, provided reasonable care has been taken.

10.5 The Company will not be liable for any loss or damage arising from inaccurate instructions given by the Customer or from the Customer’s failure to identify Items correctly.

11. Complaints

11.1 If you are dissatisfied with any aspect of the Services, you should notify the Company as soon as reasonably practicable, providing full details of your concerns.

11.2 The Company will investigate any complaint in good faith and, where appropriate, may offer a remedy such as a partial refund, re-attendance, or other reasonable solution, at the Company’s discretion and in accordance with applicable law.

12. Data Protection and Privacy

12.1 The Company will collect and use personal information about you in order to manage your booking, provide the Services, and handle payments and communication.

12.2 The Company will take reasonable steps to keep your personal data secure and will only use it for legitimate business purposes, except where disclosure is required by law or with your consent.

13. Force Majeure

13.1 The Company shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control.

13.2 Such events may include, but are not limited to, extreme weather, natural disasters, accidents, fire, flooding, war, civil unrest, industrial disputes, or the failure of utility services or transport networks.

14. Variations

14.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the Contract.

14.2 Any variation to the Contract requested by the Customer will only be binding if agreed by the Company in writing or confirmed verbally and recorded in the booking details.

15. Severability

15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted without affecting the validity of the remaining provisions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Contract.

17. Entire Agreement

17.1 These Terms and Conditions, together with the booking confirmation and any written variations agreed between the parties, constitute the entire agreement between you and the Company in relation to the Services.

17.2 You acknowledge that you have not relied on any statement, promise, or representation not expressly set out in these Terms and Conditions.